Careers

Mont Rochelle is a stunning 26-bedroom hotel and vineyard near Cape Town in the town of Franschhoek, South Africa. Mont Rochelle is part of Virgin Limited Edition, Sir Richard Branson’s award-winning collection of unique retreats and luxury hotels, chosen for their beautiful locations and magnificent surroundings; each offering a sense of fun, style, luxury and exceptional personal service. The rest of the group includes Necker & Moskito Islands in the Caribbean’s British Virgin Islands, Ulusaba Private Game Reserve in South Africa, Kasbah Tamadot in Morocco, The Lodge in Verbier, Mahali Mzuri, a tented safari camp in Kenya and Son Bunyola, located in Mallorca, Spain.

Overview

Mont Rochelle Spa therapists provide the overall Spa experience to our guests from their arrival at the spa until their departure, including all arrangements and treatments.

What's my contribution

• Promotion of the spa to in-house guests, advising them of the treatments and retail products available.
• Spa areas are prepared and ready for guests.
• Welcoming guests to the spa as per Company standards.
• Performing treatments according to guest’s preference and ensuring their wellbeing throughout the treatment.
• Maintaining a high level of hygiene and cleanliness at all times.
• Upselling of spa products.
• Reporting any maintenance issues and ensuring they are fixed timeously.
• Responding to guest feedback in a positive and timeous manner.

Personal Criteria

• Results and standards orientated.
• Works with passion, pride, and ambition.
• Proactive, uses initiative and committed to the interests of the business.
• Committed to service excellence, guest satisfaction and internal customers (your colleagues).
• Flexible manner with the ability to respond and adapt to situations.
• A team player with the ability to work independently.
• Excellent organisational and administrative skills.
• Structured and organised approach.
• Works well under pressure and naturally goes the extra mile.
• Knows how to have some fun!

Qualifications & Experience

• Experience within a 5* spa environment would be an advantage.
• Excellent communication skills including telephone etiquette.
• Relevant spa qualifications/training.
• Ability to work on Excel, Word and Outlook.
• Driver’s license and own transport (if not residing in the Franschhoek Valley).

What's the deal?

• Competitive Salary
• Commission: Between 5% and 10% on all treatments performed and retail sold.
• Hours: Usually five days per week, as per operational requirements.
• Provident Fund: 5% Company Contribution (and 5% deduction).
• Annual Leave: 15 working days plus an additional day off for your birthday.
• Notice Period: One month (after successful completion of the probation period).

Tempting, right?

If this sounds like your next role, we’d love to hear from you very soon...

For information on how Virgin Limited Edition uses your data, please visit: Employment Candidate Privacy Notice 

Mont Rochelle is a stunning 26-bedroom hotel and vineyard near Cape Town in the town of Franschhoek, South Africa. Mont Rochelle is part of Virgin Limited Edition, Sir Richard Branson’s award-winning collection of unique retreats and luxury hotels, chosen for their beautiful locations and magnificent surroundings; each offering a sense of fun, style, luxury and exceptional personal service. The rest of the group includes Necker & Moskito Islands in the Caribbean’s British Virgin Islands, Ulusaba Private Game Reserve in South Africa, Kasbah Tamadot in Morocco, The Lodge in Verbier, Mahali Mzuri, a tented safari camp in Kenya and Son Bunyola, located in Mallorca, Spain.

Overview

Assists with and co-ordinates the team who maintains all aspects of the property and gardens of Mont Rochelle Hotel

What's my contribution

• Ensures that the hotel, hotel facilities, guest areas, guest rooms and all public areas are maintained in good working order.
• Supervises and monitors the performance and daily activities of the maintenance and gardens staff, assigns jobs, work schedules and prioritize work load to ensure optimum productivity and timely response.
• Consistently provides on-the-job supervision and training, provides necessary technical information for repair, maintenance, operation, modification, replacement and new construction activities to ensure that all jobs are being done correctly.
• Ensuring that all staff within the maintenance team are guided, trained for the correct job allocated and that all goals set are maintained and monitored and recorded.
• Works closely with other departments to coordinate the engineering work activities, to minimize adverse impact and maximize timely response.
• Advises and confers with Manager on the effective and conservative use of heat, light and power programs and policies in order to maintain low energy costs and align with Virgin Sustainability goals.
• Participates in efforts to evaluate and update administrative systems that relate to the spare parts and supplies, time and materials, inventory control, preventative maintenance, project control and work order system to provide the hotel with the most op-to-date programs and procedures
• Maintains a preventative and planned maintenance schedule throughout the year whilst on demand work continues.
• Maintains accurate work records
• Assists with the daily maintenance tasks as required
• Comply with all Virgin and statutory Health & Safety regulations

Personal Criteria

• Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.
• Practical, hands-on approach and leads by example.
• Excellent communication skills (team and guests alike).
• Organised and structured approach.
• Energy and passion with a sense of fun.
• Excellent observation skills/ attention to detail
• Works well under pressure and naturally goes the extra mile

Qualifications & Experience

• Experience within a 5* hotel/property advantageous.
• Technical qualification advantageous
• Driver’s license with own transport

What's the deal?

• Monthly Salary: R (Negotiable/Dependent on experience)
• Hours: As per operational requirements
• Provident Fund: 5% Company Contribution (Old Mutual)
• Annual Leave: 15 days off (plus an additional day off for your birthday)
• Notice Period: 1 Month

Tempting, right?

If this sounds like your next role, we’d love to hear from you very soon...

For information on how Virgin Limited Edition uses your data, please visit: Employment Candidate Privacy Notice (https://www.virginlimitededition.com/en/careers/candidate-privacy-notice)